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There are many types of defects that may occur in a dental practice. It is the responsibility of each member of the team to be alert for these; as well as for the team to take corrective action. This will only be able to take place in an environment where management sincerely cares about the quality of their practice and is willing to receive information about perceived defects from staff members. This information needs to be shared in the right time & place with the right people.

Based upon the Lean philosophy of Kaizen, eliminating unnecessary motion is eliminating all motion that adds to cost without adding to value. People hate to hear it, but time is money. Every minute of unnecessary motion you can eliminate is finding money in your practice you didn’t know was there.