~~In summary, listening is a skill that takes careful and dedicated learning and practice. Hearing is not listening. We’ll never be able to listen effectively unless we give our senses completely to the speaker and withhold personal judgement. Work to really see, as well as hear what’s being said. And, although you’re a professional, don’t get trapped by “The Curse of Knowledge”.

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~~No inventory control system is going to completely protect you from a determined thief; just as no number of locks and bars will keep one out of your valuables. But, just as with any asset in your practice, inventory bears careful control to help you avoid losing any of your practice’s value to theft, as well as to poor management.

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